Customer Service


Dear customer, in this section you will find all all the ways to get in touch with us as well as useful information regarding payments, terms and conditions, shipments, returns and changes, refunds and privacy.

We are available as follow: from Monday to Friday, from 9.30 to 12.30, and from 14.00 to 17.00.

Phone: +39 0689938025 - +393209104624

E-mail: info@lapinaveste


Form: to fill in with your information in the page Contact Us


The User must pay the price of the products ordered, taxes and incidental expenses using the method provided for on the Site.

The payment methods generally available on the Site are the following:
a) Paypal: to be carried out using the tools offered on the Site;
b) Credit Cards: it is possible to make purchases using credit cards and prepaid cards, where compatible with what is indicated on the Site and with accepted payment circuits


1. Definitions

For the purposes of these General Terms and Conditions the following definitions apply:

Seller: the company PINA s.r.l.s., C.F. e P.IVA 14177251007.,
Tax code and VAT number 14177251007,
with registered office at Roma, Piazza Ottaviano Vimercati n. 45 – CAP 00139,
Certified email address. (PEC)., tel. +39 0689938025

Website or Site: the web portal located on the and domains;

User: the person who accesses the Site, navigates and can make online purchases of the Products according to the established procedure;

Professional: any person, including the User, who acts for the purposes of their business, be it as a craftsman, or in sales, or for a professional activity

Consumer: the person, including the User, who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity;

Services: the Electronic Commerce services made available to Users by the Seller through the Website, such as the online purchase procedure in e-commerce mode, the online catalogue, sales promotion services, the shopping cart and all other tools that facilitate User navigation of the Site, in addition to the services which may or may not be related to the sale of a Product, as well as any other and different activity that may be carried out by the Seller through the Site;

Registration form: the form present on the Site which the User fills in, in order to register an account; where registration is not required (purchases without registration), insofar as is compatible, the regulations envisaged for the Registration Form also apply to the purchase system without registration;

Credentials: the USER ID and PASSWORD chosen by the User during registration, to be used for the purposes of using the Site as required:

General Conditions: these General Contract Conditions, by which the Seller intends to regulate the sales relationship with its customers;

Products: products sold through the Site under the Electronic Commerce system;

Order: the purchase proposal made by the User through the Website procedures;

Cart: the phase during the purchase procedure when the User makes their purchase proposal by choosing the Product, the payment and delivery methods and other similar details;

Electronic Commerce: a particular method of trading, regulated in Italy by the Consumer Code and by the e-commerce Decree, under which the two contracting parties, for example the seller and the buyer involved in a sales contract, agree to a distance contract thanks to IT service companies (in particular over the internet) without being physically or simultaneously present. Given this distance, delivery of the products does not take place at the same time but is carried out by shipping through third party operators (couriers / shippers); alternatively, it is also possible to pick up the Products purchased by e-commerce directly from the Seller's premises.

Consumer Code: the Consumer Code, governed by Legislative Decree 6 September 2005 n. 206 and subsequent amendments and additions;

E-commerce decree: the implementation of Directive 2000/31 / EC relating to certain legal aspects of IT service companies in the internal market with particular reference to e- commerce, governed by Legislative Decree 9 April 2003 n. 70 and subsequent amendments and additions;

Privacy Code: the Code regarding the protection of Personal Data, governed by Legislative Decree 30 June 2003, n. 196 and subsequent amendments and additions;

Privacy Notice: the privacy statement, drawn up in compliance with articles 13 and 14 of EU Regulation 2016/679 (GDPR) and of the Legislative Decree 196/03 (Privacy Code) as reformed by Legislative Decree 101/2018.

2. Application of these General Conditions

These General Conditions govern the general rules of the Services offered by the Seller to all Users through the Website.

In particular, in setting out these General Conditions, the Seller intends to inform Users of their rights, arising form this business relationship and in any case from the Consumer Code, in particular from Part III, Title III, Chapter I “Regarding consumer rights in contracts ”, Sections I to IV (articles 45 to 67), as well as the e-commerce Decree, the EU Regulation 2016/679 and the Privacy Code. Further information is available by clicking on the following LINK.

The User accepts these General Conditions, where applicable, from the moment in which he/she continues browsing through the Site.

The User must accept these General Conditions when the ordering procedure is carried out, as described below.

3. Object of the contract

This Website offers the sale of consumer goods and the provision of related services under e-Commerce.

The Seller is the sole owner of the Site, and therefore by using it the User establishes a sales and / or service relationship exclusively with the Seller themselves, unless otherwise indicated in these General Conditions.
Any business relationships with or data transfers to third parties will be specifically indicated on the Site as well as in these General Conditions.

Delivery and shipping services are an exception to the above should the User make independent use of couriers / freight forwarders of their own choice as well as any of the other services indicated on the Site.

4. Registration

Registration occurs at the same time as open an account with the Seller and can be done at any time.

In order to register, the User must follow the procedure provided on the Site. The registration procedure allows the Seller to guarantee a personal private account as well as make every effort to prevent false registration
During registration the User expressly accepts these General Conditions.

In every case, the User undertakes to provide complete, correct and true data.

In particular, the User guarantees that: a) they are of age and capable (if a minor, registration, data entry and purchase procedure must be performed by a parent or by an adult); b) they possess the requisites required at the time of registration or order; c) are the legitimate holder of the data entered, to be considered true, correct and up to date; d) they comply with all legal and contractual provisions applicable to the relationship with the Seller; e) they undertake to respect the provisions dictated by national legislation with particular reference to the rules of a mandatory nature, relating to public order and morality; f) will not transfer their Credentials to third parties.

The Seller reserves the right not to accept a request for registration or an order, as well as the right to deny access to or cancel a User whenever any misuse, irregularity, impropriety or the like may be detected.

The User has sole responsibility when accessing the Site by using their Credentials and is responsible for all operations performed on the same in using the aforementioned Credentials.

In any case, the User undertakes not to use his/her registration or connected Services for any non admissible purposes such as profiling other Users, direct or indirect marketing, competition, industrial espionage, or for any other purpose that is in contrast with the Site and Services.

All data provided by Users to the Seller will be processed in compliance with EU Regulation 2016/679 (GDPR) and the Privacy Code, according to the Information on the Site and which can be accessed by clicking on the following LINK.
The e-mail address provided allows the Seller to notify the User of all messages relating to the Services, products and Site in general.

5. Use of social profiles

As an alternative to the procedures described above, a procedure for registering on the Site may be available through an already active social network User profile.

In this case, using this procedure, the User consents to the creation of a link between the Site and that of their profile, with consequent transmigration of a series of data between these two resources, according to the Privacy settings established by the User themselves.

In any case, the rules on the registration procedure set forth above will be applied to this type of registration, as far as they are compatible.

6. Products

The Site deals with retail sales, in e-commerce mode, selling its Products consisting mainly of clothing, bags, shoes and other accessories.

The Products and offers contained in the Site will be available and valid as long as they remain online, without prejudice to what is stated below.
The information and characteristics of each Product are indicated and illustrated on the Website within each product sheet.

The user must pay attention to the selection of the product size by consulting the " size guide / how to choose your size " table available on the page for each article. considering that online sales constitute a distance sale, therefore the User is responsible for the choice and verification of the size.

7. Price

Prices are indicated on each product sheet at the time of order and must be considered as being per item, unless otherwise indicated

Any other additional costs, such as shipping, packaging and the like, as well as taxes and any other ancillary expenses will be promptly indicated during the order phase and counted separately, along with the price of the product being purchased, and finally the total cost of the sale will be highlighted.
For delivery within the European Union, prices are inclusive of VAT, calculated according to the Italian tax rate applicable on the day of the order. No other customs tax or VAT will be payable for a delivery within the European Union, except in cases where it is expressly provided for by law.

In the event of delivery outside the European Union it is the responsibility of the User to pay customs duties, or any other taxes related to the importation of the products into the country where the delivery will be made. Any costs or paperwork in this regard will be borne exclusively by the User, unless otherwise indicated. In any case, the User is deemed the person responsible for verifying the possibility of importing any products ordered according to the law of the country to which they will be delivered.

The Seller reserves the right to evaluate any quantitative limits on the purchase of products and therefore to suspend an order should the number of products ordered be unjustifiably high: should this be the case, the User will be contacted promptly for any further information required.

8. Purchase procedure and conclusion of the sale

The User can purchase any of the products, illustrated and described on each respective information sheet, which are offered for sale on the Site,
The publication of the Products on the Site constitutes an invitation addressed to the User to formulate a contractual purchase proposal and involves the complete knowledge and full acceptance of these General Conditions.
The purchase procedure is indicated on the Website. To conclude the contract, the User must complete the Order Form in electronic format and send it to the Seller electronically, following the relative instructions

The Order Form contains a reference to these General Conditions which also contain the Information on the right to cancel, as well as a summary of the information on the essential characteristics of each product ordered and the relative price (including all applicable taxes and duties), payment methods and delivery methods for the products purchased, shipping costs, conditions for exercising the right to cancel where applicable and the methods and times for returning products.

The Purchase Order is considered to have been made at the time the user clicks on Confirm.
The acceptance of the Order by the Seller is made by sending a confirmation e-mail to the e-mail address provided by the User.

Please note that during the shipping phase the Seller carries out a further check both of the quality and of the current availability of the items ordered and therefore reserves the right to cancel the order or part thereof should there prove to be any defects of conformity of the ordered Products. , or if these Products are no longer available. In such cases the Seller will reimburse the amount paid by the Consumer within 48/72 hours.

The Seller reserves the right not to accept the Order or to suspend the same according to those terms provided for in these General Conditions, such as in the case where the quantity of goods ordered is unusual or there is suspicion of any incorrect behaviour on the part of the buyer.

The conclusion of the sales contract will take place only when an order confirmation is received from the Seller.

9. Payment methods

The User must pay the price of the products ordered, taxes and incidental expenses using the method provided for on the Site.

The payment methods generally available on the Site are the following:
a) Paypal: to be carried out using the tools offered on the Site;
b) Credit Cards: it is possible to make purchases using credit cards and prepaid cards, where compatible with what is indicated on the Site and with accepted payment circuits.

10. Non-payment

Our system does not allow under any circumstances for there to be delivery of any Products prior to payment of the total sum due.

11. Order fulfilment and product delivery

The fulfilment of the Order will be carried out according to the terms indicated on the Site and specified in the order by the Seller.

Upon confirmation of the Order, the Seller will send an email containing the shipment tracking link within 48 from the time the order is made. This link may only be available a few hours after sending the email.

The geographical area of ​​delivery of the Products corresponds to the geographical area covered by the offer, also taking into account importation rules of each individual country. Any problems with delivery(although the reasons for this may not be exhaustive) will be visible on the Site (in any case the Seller will not assume responsibility for any difficulties in importation).

Except as described above, the Products will be delivered to the address indicated by the User during the order phase: any failure to deliver the product due to incorrect or missing contact information will not be the Seller's responsibility.
Delivery refers to street level and will be made from Monday to Friday, during normal business hours, excluding national holidays, unless otherwise indicated.

Should the User or other recipient indicated be absent at the time of delivery, the Products must be collected at the address and in the manner as indicated by the courier.
In the event of failure to collect within the deadline indicated, the products will be returned to the Seller, who reserves the right to reimburse the price of the products, leaving the shipping costs to be borne by the User.
Should there be delays, damage, total or partial losses or other problems, the User must contact the Seller in order to solve the problem as soon as possible.
Packages sent by the Seller are all insured.

If any anomalies caused during transport (damage, breakage, loss, etc.) are found on the delivered products, the User must notify the Seller within 24 hours of receipt of the goods, providing the Seller with photographic documentation capable of proving said anomalies. Failure to comply with the provisions of this paragraph precludes the replacement of damaged products by the Seller.

12. Guarantees

Sale from Professional to Consumer (B2C)

Legal guarantee of conformity

In the event that the buyer is a Consumer, they are entitled to the legal guarantee of conformity on the goods sold.

In particular, the Seller is obliged to deliver the Product to the Consumer in accordance with the sales contract. To this end, it is assumed, among other things, that the Product complies with the contract if, where applicable, the following circumstances exist:
a) it is suitable for the use for which goods of the same type are normally used;
b) it complies with the description made by the Seller;
c) it has the usual qualities and performance which the Consumer can reasonably expect from goods of the same type, taking into account the nature of the goods and, where appropriate, the public statements about the specific characteristics of the Product made by the Seller in this regard;

The Seller is not bound by the public statements referred to in letter c) above, when, as an alternative, they can show that:
1) they were not aware of the statement and could not know of it under ordinary circumstances;
2) the statement was adequately corrected at the time of the fulfilment of the contract so that the Consumer was aware of the same;
3) the decision to purchase the Product was not influenced by the statement.

If at the time of fulfilment of the contract, the Consumer was aware of any defect and could not ignore it under ordinary circumstances there will be deemed to be no lack of conformity.

In any case, the Seller is excluded from liability if:
1) the Consumer knew of any defects or differences and did not make a formal complaint;
2) the defects or discrepancies derive from instructions provided by the Consumer themselves;
3) the defects or the discrepancies are very slight and any repair is impossible or excessively onerous;
4) defects or discrepancies derive from tampering or technical intervention by unauthorised personnel;
5) the Seller's Product is incorporated / used in another product not attributable to the Seller themselves, and when the discrepancy is due to the design of any product incorporating or using the seller’s product or to the instructions for incorporation / use;
Should delivery of the Products be delayed due to any fault on the Seller’s behalf, liability will be limited in any case to a maximum amount equal to the sale price.

On no account will any expenses incurred by the Consumer themselves be considered as compensation amounts for damages without the express prior consent of the Seller.
Any existence of a conventional Guarantee, along with the relative conditions, applicable to certain products will be communicated on the Website on the specific product sheet.

Consumer Rights

Should any of the goods ordered not conform to the description, the Consumer has the right, without charge, to repair or replacement of the goods, or to an adequate discount or termination of the contract.
The Consumer can also chooses to ask for the goods to be repaired or replaced, without charge in both cases, unless the requested remedy is objectively impossible or excessively expensive compared to the alternative.

One of the two remedies is considered excessively expensive if it imposes unreasonable costs on the Seller compared to the alternative, taking into account:
a) the value the goods would have if there were no lack of conformity;
b) the extent of the lack of conformity;
c) the possibility that the alternative remedy may be effected without significant inconvenience to the Consumer.

Repairs or replacements will be made within a reasonable time from the request.
The Consumer may also choose to request a reasonable price reduction or termination of the contract where one of the following situations occurs:
a) repair and replacement are impossible or excessively expensive;
b) the Seller has not repaired or replaced the goods within the reasonable time indicated above;
c) the replacement or repair previously carried out has caused considerable inconvenience to the Consumer.

In determining the amount of the discount or the sum to be returned, whether the item has been used or not will be taken into account in any event.

After receiving a complaint about lack of conformity, the Seller can offer any other remedy available, with the following effects:
a) if the Consumer has already requested a specific remedy, the Seller is obliged to implement it, with the necessary consequences as applicable to the deadline mentioned above, unless the Consumer accepts the alternative remedy proposed;
b) if the Consumer has not already requested a specific remedy, they must accept the proposal or reject it by choosing another remedy as indicated above.

In the case of a minor defect for which it was not possible or was excessively expensive to carry out remedial measures, repair or replacement, this does not mean the contract can be terminated.


When the Product does not conform to the description, the Consumer must report it to the Seller within two months of discovery to the certified email address: or at certified email or alternatively by registered letter/recorded delivery to:

PINA s.r.l.s.
Piazza Ottaviano Vimercati n.45
00139 – Roma (RM) - ITALY

The Seller is responsible for any defect in conformity occurring within two years from the delivery and / or collection of the Product. The Consumer loses warranty rights if they fail to report the lack of conformity to the seller within two months from the date on which they discovered it. In any case, any right for the Consumer to take action aimed at asserting any defects lapses twenty-six months after delivery of the goods.

N.B. Claims relating to alleged lack of conformity will not be considered valid if the consumer has not followed the washing or maintenance instructions specified in the labels attached to the products.

Product warranty

The Products all comply with the information on their constituent parts and with the other applicable regulations.
Any damages that the Product may cause to possessions or to people are refundable within the limits of the Consumer Code where applicable, except for the excess amount of 387 Euros set forth in art. 123.

13. Right of withdrawal

In the case of B2C sales, pursuant to articles 52 et seq. of the Consumer Code the Consumer has the right to withdraw from the purchase contract without any penalty and without any obligation to specify the reasons.

Exercising the right of withdrawal is however excluded, among other things, in the following cases:
• sale of goods made to specifications or clearly personalised;
• sale of sealed goods which were opened after delivery and therefore cannot be returned for hygiene or health protection reasons;
• if the seal applied by the Seller during shipment has been removed from the purchased Product.

Where applicable, the right of withdrawal must be exercised within 14 (fourteen) days from the day on which the Consumer or a third party other than the carrier and designated by the Consumer acquires physical possession of the Product (or from the date of receipt of the Product).

To exercise the right of withdrawal, the Consumer must send a communication to the Seller with an explicit declaration of his decision to withdraw, also using the form at the bottom of this document before the deadline. This declaration must be sent via Certified email to the address or by registered letter with acknowledgment of receipt addressed to:

PINA s.r.l.s.
Piazza Ottaviano Vimercati n.45
00139 – Roma (RM)

The product must be returned in its original packaging and in a state of perfect cleanliness.
An essential condition for exercising the right of withdrawal is that the product to be returned is intact and unspoilt. Returns damaged, without the seal or showing signs of wear and tear will not be accepted, but only those kept in normal conditions and / or kept with the use of normal diligence.

A copy of both the delivery document received and a copy of the email conversation regarding the return must be enclosed inside the packaging box.

Any direct costs for returning the Product, including any insurance costs, are borne by the Consumer.

The risks of transport for the return of the Product are fully borne by the Consumer, as well as the costs necessary for its return.

Once the returned Product has been verified as intact and compliance with the other conditions indicated above have been checked, the Seller will reimburse the Consumer the full amount paid, no later than 14 (fourteen) days from the date of receipt of the Product, by the same means of payment used by the Consumer. In any case, the Seller will withhold reimbursement until they have received the returned Products.

The Seller is not required to reimburse any additional costs, should the Consumer choose a different type of delivery rather than the least expensive type offered by the Seller. 

For instructions summarising the rights and practical procedures for exercising them, please refer to the end of these Conditions, where additional information will be provided.
Where applicable, the right of withdrawal terminates any obligation between the parties, subject to the obligations to return the Products, reimbursement and all others described above, in addition to resolving all ancillary contracts as of right.

14. Force majeure

In the event of force majeure the fulfilment of the Order will be suspended.

This suspension may last for a maximum period of 3 (three) months, after which the Seller will deem the Order automatically cancelled.

Cases of force majeure, in addition to those normally considered, include total or partial strikes, internal or external to the Seller's company, the blockage of transport or supply vehicles for any reason, governmental or legal restrictions, computer or electrical failures, telecommunication faults including networks and in particular the Internet, problems that affect the operation of production machinery, unavailability of raw materials or delays in their delivery and the like.

However, the Consumer’s interest in maintaining the Order may be sent to the Seller, in which case a new deadline will be set after which, if the force majeure persists, they will be asked once again to confirm if they wish to maintain the order.

15. Industrial and intellectual property rights

The Site, the trademark "PINA" and all goods subject to intellectual and industrial property related to them are the exclusive property of the Seller, who is also the owner of the intellectual property rights of the Site and the right to distribute the elements contained in the catalogue for online distribution, for which it has obtained the necessary authorisations from the persons concerned, unless otherwise indicated.

The partial or total reproduction of any kind of media and the use of the elements that make up the Site and the catalogue, including the use of the same as well as their transfer to third parties are all formally prohibited.

It is therefore forbidden to copy, disclose or modify the contents protected by copyright, by registered trademarks or by other intellectual and industrial property rights.

The trademarks and logos of the platforms that grant payment instruments, social networks, couriers and the like and any other logo not directly or indirectly attributable to the Seller are the property of the respective owners and are indicated in this Site only for information purposes to allow the relative Services to be carried out.

16. Site and User Security

The aim is to make the use of the Site secure for all Users, however the Seller cannot guarantee this completely.

To this end, the Seller requests that all Users help to guarantee the security of the Site and for this reason the following activities are forbidden; publishing spam, developing or using third-party applications with illicit content or otherwise contrary to public morality or mores; using the Site and the Services for illegal, deceptive, malicious or discriminatory purposes; taking actions that may prevent, overburden or impair the proper functioning or appearance of the Site or Services; entering false and / or invented and / or fantasy and / or third party data other than those of the User, except in cases of legal representation, during the registration procedure which are necessary in order to activate the procedure for the execution of this contract and any further relative communication; committing any other action that is detrimental to the Seller, its partners and its users.

17. Specific termination clause

The sales contract is terminated by law, pursuant to art. 1456 civil code, in all cases of violation of the provisions of these General Conditions and in particular of the following:

10) Non-payment;
15) Industrial and intellectual property rights
16) Site and user security.

In the case of non-payment of the cash on delivery note, the Seller reserves the right to request compensation for damages equal to the amount incurred for the shipment of the Products.
This right of termination is deemed finalised when the party that intends to make use of this clause communicates to the other such intention and indicates the circumstance, among those provided above, that it considers to have occurred.

18. Invalidity or ineffectiveness of the clauses

Should any clause in these General Conditions prove to be null or ineffective, the eventual nullity or ineffectiveness will not extend to the remaining clauses, which will therefore continue to remain valid and effective.

19. Changes to these General Conditions

The Seller reserves the right to modify, the contents of these General Conditions, at any time and without prior notice: the business relationship will be governed by the text of the General Conditions published on the Website at the time the User places the Purchase Order . Updates will be indicated in the header of the text along with the date of the last update.

The User is therefore invited to read the text of these General Conditions carefully and always before sending the Purchase Order, particularly in order to verify the updated text at the time of the Order itself.

20. Reference to sector regulations

Although not expressly waived by these General Conditions, in addition to Legislative Decree 6 September 2005, n. 206 (Consumer Code) and successive amendments for the respective field of application, express reference is made to the other applicable regulations with express, but not exhaustive, reference to the Legislative Decree 9 April 2003, n. 70 (Implementation of Directive 2000/31 / EC relating to certain legal aspects of IT company services, in particular e-commerce, in the internal market) and successive amendemnts., as well as to Legislative Decree 30 June 2003 , n. 196 (Privacy Code), the Civil Code and other applicable industry regulations.

21. Treatment of personal data (Privacy)

The User is invited to carefully read the information on the processing of personal data (Privacy Statement) made pursuant to articles 13 and 14 of the EU Regulation 2016/679 (GDPR) and of the Privacy Code, as well as the information on the use of cookies pursuant to art. 122 of the Privacy Code, shown on the specific page of the Website, with the relative consent to processing where required.

22. Applicable Law

The General Conditions and the Services described in them are governed exclusively by Italian law, by the European Union's EU regulations and by the International Conventions that take effect and are recognised in the Italian Republic.
All Services and information contained on the Site will be published in Italian.

23. Complaints and tools for resolving any disputes

The User can forward any complaints to the following addresses:

PINA s.r.l.s.
Piazza Ottaviano Vimercati n.45
00139 – Roma (RM)- Italy

  • By certified email to PEC a

  • by ordinary mail to 

In any event, in order to resolve disputes arising from the exact application of the contract it is possible to resort to the out-of-court dispute resolution procedures, referred to in part V, title II-bis, of the Consumer Code, before the relevant consumer mediation bodies pursuant to Legislative Decree 4 February 2010 n. 28 and to other ADR bodies (i.e. Alternative Dispute Resolution, that is to say dispute resolution as an alternative to judicial or disputed settlement) indicated therein.

The Seller wishes to point out in particular that the European Union has implemented a platform for resolving disputes online, so please consult this link:

24. Jurisdiction and Jurisdiction

Except for the above, for any dispute concerning the interpretation, execution and termination of these General Conditions and the resulting sales relationship, if the User is a Consumer they can either choose whether to contact the Judicial Authority of their domicile (if not Italy) or the Italian judicial authorities, in the case of application of the 1968 Brussels Convention or of the EU Regulation 1215/2012.

In the case of Italian jurisdiction, if the User is a Consumer the mandatory territorial jurisdiction is of the judge for the place of their residence or domicile, pursuant to art. 66-bis Legislative Decree 206/2005.

If the User is a Professional within the meaning of the applicable legislation, however, the Italian Judicial Authority has exclusive jurisdiction and the Court of Padua is the exclusive competent body, exception cases considered for the mandatory and exclusive jurisdiction of the Court of Venice, Section Specialised in the matter of Enterprise, for cases expressly provided for by the applicable legislation.

Any exclusive and mandatory jurisdictions and competences envisaged by sector regulations remain unaffected.

25. Communication

Any communication between the Parties will be considered valid and effective if made to the addresses indicated in these General Conditions or in the Special Conditions or to those subsequently changed and communicated to the other party at the last known and valid address.

pursuant to art. 49, paragraph 1, lett. h)
(complete and send this form if you wish to withdraw from the contract)
For the kind attention of
PINA s.r.l.s.
Tax code and VAT 14177251007

00139 – Roma (RM)
Piazza Ottaviano Vimercati n. 45
tel. +39 89938025

I / we (*) hereby notify withdrawal from my / (*) sales contract for the following goods / services (*) - purchased on (*) / received on (*) -
Name of consumer (s)
Address of the consumer (s)
Signature of the consumer (s) (only if this form is sent in hard copy)
(*) Delete non applicable wording


You will receive a TRACKING code confirming your order so that you can keep track of the delivery.

Costs :

Deliveries to Italy cost 10€ for purchases under 50€, while all deliveries for purchases over 50€ are FREE.

Deliveries to UE countries cost 15€ for purchases under 250€, while all deliveries for purchases over 250€ are FREE.

Extra EU countries deliveries cost 30€ for purchases under 300€, while all deliveries for purchases over 300€ are FREE**.

**Please note that any customs duty required by non EU countries must be paid by the customer.


If you are not completely satisfied with your purchase and you would like to return or change the item(s), please contact us by email at or by using the CONTACT section on the website giving the following details:

Name and surname

Your phone number and email

The order number 

The item code of the garment to be returned or exchanged 

Reasons for returning or changing the item 

State if you wish to have a refund or an exchange

You will then receive an email giving you an authorization code for the returned item and the address to send it to. The shipping charges are on the customer's side.

You may return or change one or more items within fourteen days from the date you receive the goods. Please ensure that the products are in the same condition in which you received them along with identifying label and seal. 

PINA reserves the right to refuse to refund or exchange any items after this fourteen days period, or garments that are not returned in the same condition as when they were received.

We refund the amount you payed for the returned goods within 48 hours after receiving the parcel.

Information on the processing of personal data, Articles 13 and 14 Reg. (EU) 2016/679

In compliance with articles 13 (for data collected from the interested party) and 14 (for data not collected from the interested party) of Regulation (EU) 2016/679 (GDPR) the Users of this Website are given the following information, which refers exclusively to the processing carried out through said Website itself and not through other possible websites accessed through links present on this site, for which we suggest viewing the relative information provided by the respective Owners.

Data controller

PINA s.r.l.s.


PINA s.r.l.s., Tax code. and VAT number  14177251007, with registered office in Roma, Piazza Ottaviano Vimercati n. 45 – CAP 00139.  Email, Certified email , 

tel. +39 0689938025.

The Data Controller reserves the right to appoint a web agency as the person responsible for the processing of personal data on this Site, and the aforementioned data will be handled for the purposes of technical assistance, maintenance, technical management and the like. Contact details for this agency may be communicated to the User following a formal request to the addresses indicated above.

The Data Controller and the Data Processor also process the Users' data thanks to their own in-house representatives, specially designated and provided with instructions for the correct processing of personal data, both digitally and orally.

Type of data processed and collection sources

  • Browsing data

  • Cookies, we invite you to read our information about them here

  • Data provided voluntarily by the user, including: common data (identification data, personal data, billing information and the like)

  • Sources: browsing, other sites, cookies and the like; user; public sources

In the first place we will be able to process browsing data, as well as cookies, and therefore invite you to read our information about this here.

We may also process data provided voluntarily by the user, for example through the contact form or by sending a communication via e-mail, including common personal data (identifiers, personal details, billing and similar) to the extent that this is necessary according to the request received.

The data could come from automatic sources or from voluntary sources, as well as from public sources. For example, it could come from the user's browsing history, which could bring with it information related to previous consultations of other sites, including in particular cookies and other similar technologies. The data could also be given voluntarily by the user or by other people connected to them. Other data could come from public sources, such as those dealt with in the field of research or coming from company surveys, research on public databases and the like.

Purpose of processing the data

  • Providing Users with the web services offered by the Site

  • Fulfilment of a pre-contractual and / or contractual obligation

  • Processing User requests

  • Cookie management

The personal data of the Users of this Website, as described above, will be processed in the manner and in the forms prescribed by the GDPR, in order to allow for the functions of this Website, with particular - but not exclusive - reference to the procedures described therein; collection of data, contact forms, any registration / access procedure to the reserved area, subscription to the newsletter (please refer to the specific privacy information), purchase procedure and relative shopping cart and the like.

In particular, the personal data provided to the Data Controller will be processed for the following purposes:

  • to respond to the specific requests made to the Owner through the Website and its communication tools (contact form, information request forms and the like);

  • for the possible subscription to the newsletter and the subsequent sending of various sales and information emails concerning the field in which the Owner operates, with appropriate consent given by the user by ticking the relevant box;

  • for the only purpose of subscribing to the newsletter, please refer to the specific privacy statement published there;

  • for other purposes ancillary to or related to those indicated above and in any case within the scope of the activities of the Website;

  • for the processing of the e-mail address provided by the interested party in the context of the sale of a product or service, also to be used, without further consent to send any emails about further direct sale of products or services similar to those subject of the sale itself; the interested party can in any case express his / her refusal and oppose such data processing, both initially and at a later stage, easily and free of charge, by following the instructions given in each subsequent communication.

The processing of the data provided in a generic way, as well as during automatic collection whilst browsing, will be carried out for the sole purpose of ascertaining and controlling access to the Website. This also applies to technical cookies, by which we mean session cookies, functional or analytical cookies which possess the requirements specified by the Guarantor.

In all cases, for these analytical cookies and in compliance with the Guarantor's clarifications, the Website has provided for the anonymisation of IP addresses and the collection and use of the aforementioned browsing data (without prejudice to the anonymisation of IP addresses ) so as to allow monitoring of the progress of the Website and improve the service offered, giving the User a better browsing experience. Please refer to the specific cookie policy for more information.

Legal basis for the processing of data

  • Consent

  • Fulfilment of a contractual obligation or social contact

  • Information

  • Soft spam

  • Legitimate interest

  • Direct marketing

The processing of personal data is based on the right to information, on the fulfilment of contractual obligations or social contact, or where necessary by giving free and conscious consent by filling in the appropriate information fields in the dedicated form.

Legitimate interest of the owner

  • Exercising the rights of the IT company

  • Provision of the service by the Owner

  • Direct marketing

The processing of personal data is also based on the legitimate interest of the Data Controller, such as the exercise of its rights in the context of the IT company, the provision of the contractual service and the implementation of direct marketing operations.

Mandatory provision

  • Some data is mandatory, other items are optional, depending on the purpose of the data processing which will be specifically indicated on each occasion.

The provision of data relating to Users’ browsing history, for the purposes mentioned above, depends on the degree of privacy that the User has enabled or disabled through his/her browser. In some cases, disabling may affect browsing on this website. For certain modules of this website, the provision of browsing data and / or the use of technical cookies is mandatory to allow for the proper functioning of the website.

The provision of some personal data is in any case necessary for the structure of the Website and its procedures. By way of example:

  • to send messages via the contact form or to subscribe to the newsletter, the minimum data required, such as USERNAME and / or the name / surname and / or e-mail address and / or other data identifying the sender;

  • for registration and access to the special reserved area of ​​the Website, USERNAME and PASSWORD are mandatory in any case.

Any possible request for other optional data will be preceded by requiring a tick in a special box indicating approval.

The provision of all other data is optional, in accordance with the type of information that the User wishes to give to the Website.

Consequences of non-provision of data

  • Failure to receive commercial information.

Failure to provide personal data prevents the Data Controller from sending updates on its sales and promotions.

Possible recipients of personal details

  • Communication: YES

  • Recipients: partner companies and consultants to the Owner

  • Intra EU transfer: YES

  • Transfer outside the EU: YES (under the Privacy Shield regime)

The data may be communicated to connected companies, connected or controlled by the Data Controller, as well as to consultants, or even to third parties that operate, also in the name and on behalf of the Data Controller, to provide the services connected to the purposes indicated in this information, both within the EU and outside the EU (in the latter case, they will be exclusively those adhering to the Privacy Shield protocol).

Browsing data and the like (please refer to the above), as well as profiling cookies including those from third parties (please refer to the Cookie Information on this Web Site), will be communicated to the respective third parties concerned, where these do not manage the data directly as Data Controllers.

Period of retention of data

  • Until request is made to be cancelled

The data provided by the interested party will be stored until the a request for cancellation is expressed by the interested party, which will include taking action through their browser, removal of cookies, a formal or otherwise expressed, request for cancellation.

The browsing data will be kept for the time technically necessary to fulfil any of the functions for which they were collected.

Rights of the interested party

Rights (articles 15 - 22 GDPR):

  • access

  • correction

  • cancellation

  • limitation

  • portability

Forms and terms of operation: art. 12 GDPR

Via e-mail:
Each interested party has the right of access, correction, cancellation (oblivion), limitation, receipt of notification in the event of correction, cancellation or limitation, and portability, as well as opposition and not being subject to an automated individual decision, including profiling, pursuant to articles from 15 to 22 of the GDPR.

These rights can be exercised in the forms and terms of art. 12 GDPR, by written communication sent to the Owner via e-mail to the following address

The Owner will give an adequate reply as soon as possible and, in any event, within 1 month from receipt of the request.

Right to revoke consent

  • by e-mail

  • at one of our stores

You can revoke this consent at any time by:

  • sending an email to the Owner at;

  • express communication at a point of sale belonging to the Owner.


  • YES (consent)

The personal data provided with this form will be subject to profiling.

Profiling allows the Data Controller to evaluate certain personal aspects of the Interested party related in particular to their preferences, their interests, their tastes with reference to the products sold and the activities carried out by the Owner, in order to allow the Owner to offer the Interested Party a more specific sales service aimed at his requirements.

Information on the use of cookies

Type of cookies used on this Website

In fulfilment of legal obligations, Users of the Website henceforth referred to as "Website", managed by PINAs.r.l.s.., Tax code and VAT number 14177251007, with registered office in Roma, piazza Ottaviano Vimercati n. 45, 00139, email, certified email, tel. +39 0689938025 (hereinafter also referred to simply as "PINA”),hereinafter the Data Controller, are hereby informed about the following information, which refers exclusively to the Website itself and not to other websites (which can be accessed through links from this Website), for which we advise reading  the relative information provided by each individual website Owner respectively.

This Website uses analytical cookies and profiling cookies, both its own and those of third parties, or text files that are exchanged automatically with the User's device in order to perform automatic authentication, track sessions and store specific information regarding Users who access this Website, as well as in order to offer personalised content. The profiling cookies are sent from this Website and from Third Party sites, when the User browses sites that host them, such as this Website, or the use of Third Party services hosted on this Website through interface programs (API and the like).
There are therefore two types of cookies that this Website reserves the right to use:

Tecnical cookiessuch as:

  • navigation or session cookies which guarantee normal browsing and use of the website (allowing, for example, authentication for access to restricted areas);

  • analytic cookies are assimilated into technical cookies,where they are used directly by the site manager to collect information, in aggregate form, on the number of users and how they visit the site, as well as, in general, to improve site usability;

  • Functional cookies, allow the user to browse according to a series of selected criteria (for example, language, previous searches performed) in order to improve the service given to the user.

These cookies are ordinarily used by this Website and for their particular use, please refer to this Information page. The Website uses these cookies individually and / or in aggregate, to process analyses and statistics, as well as to improve the services offered to Users. In all circumstances, navigation data (IP address) is anonymised.

Profiling cookies: 

these are aimed at creating profiles relating to the User and are used in order to send sales communications in line with the preferences shown by the User while browsing, or in order to publish and display personalised content relating to each individual User when accessing this Website.

Any possible profiling takes place through the installation of:

  • profiling cookies belonging to the Data Controller;

  • third-party profiling cookies when browsing this website. The owner of this website does not manage third-party cookies directly, but merely acts as a technical intermediary: please read the relevant information provided by these third parties, which for simplicity and as an example can be accessed using the links on this Information Policy page. For more information on Cookies please read this article by the Italian Privacy Guarantor

Consent to cookie use

 Also in accordance with the instructions given by the Guarantor for the protection of personal data by order of May 8, 2014 (published in the Official Gazette No. 126 of June 3, 2014), it is implied that the User has given his consent to the use of cookies simply by continuing to browse the Website after having read the brief information ("banner") displayed on accessing the site and having "approved" this by actively clicking on another part of the video / monitor / display of the device being used for browsing.

Check and manage cookies with extensions or other tools

heck and manage cookies with extensions or other tools
We wish to inform Users that it is possible to verify, in real time, which cookies are used on the Site by using the simple free extensions of your browser.
For example, we suggest Edit Cookie, an extension of Google Chrome that allows you to check, analyse, manage, enable and disable the cookies used on the Website: it can be installed by following this link

Other tools (tools) also include the analysis of individual parts of the Site, to verify which of them use cookies and which cookies in particular. We suggest for example this tool

With the use of Chrome as your browser, it is also possible to inspect the presence of cookies by selecting the appropriate item that appears by right clicking the mouse button on the portion of the site that may be of interest ("inspect item").

However, the User is asked to check whether their browser includes other extensions/add-ons or other tools for managing cookies (cookie manager or similar).

Manage browser cookies

The User can always disable the use of cookies through the browser settings used for surfing. However, please bear in mind that in the event of deactivation of cookies, some functions on the Website may be limited or prevented and in any case visiting the site in general may be affected.
For more information the User is invited to read the instructions for management, deactivation and deletion of cookies in the main browsers (by clicking on the name of the browser the link will take you to the relevant page of each provider):

Internet Explorer (Microsoft)

Microsoft Edge (Microsoft) 

Firefox (Mozilla)

Safari (Apple - Yosemite)

Chrome (Google)

For mobile browser versions, refer to the respective provider instructions.
If the User makes us of any other browser other than those described above, they are asked to check the settings of the browser in question to see how to manage cookies, it is also possible to search for the specific page of instructions on any search engine with the keywords "block / cookie management ... (search engine name) “.

Cookies used by this Website

This Website makes use of the following browsing, session, configuration and profiling cookies:

Analytical Google Analytics cookies:




Technical cookies:








Hotjar analytical cookies: these cookies are used to collect information on how visitors use the site:











Analytical Google cookies: these cookies are used to collect information on how visitors use the site:











Criteo profiling cookies: this cookie is used for the re-targeting, optimisation, reporting and attribution of online announcements:





Facebook profiling cookies: this cookie is used for the re-targeting, optimisation, reporting and attribution of online announcements:







Profiling cookies DoubleClick: this cookie is used for the re-targeting, optimisation, reporting and attribution of online announcements:



Other third party profiling cookies

This Website reserves the right to make use of commercial partners, such as suppliers and web providers in general, who can install their own cookies related to the correct functioning of the services they offer.
An example is the presence of "social plugins" for Facebook, Twitter and Instagram. These are certain areas of the page being visited which are generated directly by the aforementioned sites and integrated into the page on the host site. The most common use of social plugins is aimed at sharing content on social networks.
On the Your Online Choices site, at you can generally receive information on the use of cookies and on how to block them, especially in the case of third-party cookies.
We reserve the right to host the following third parties that may use their own cookies:

Google Analytics: see the relative privacy policy privacy policy

Google Adwords: see the relative privacy policy privacy policy

Google Maps: see the relative privacy policy privacy policy

Facebook: see the relative privacy policy privacy policy

Google+: see the relative privacy policy privacy policy

Twitter: see the relative privacy policy privacy policy

Instagram: see the relative privacy policy privacy policy

YouTube: see the relative privacy policy privacy policy

Should the User use any other service of another external site connected to this Website (both media sharing,  or other types), they are asked to check the settings of the provider in question for the relative privacy management mode, and it is also possible to look for the specific explanation page on any search engine using the keywords "privacy ... (provider name)”.

Duration of cookie

Some cookies (session cookies) remain active only until the browser is closed or the logout command is executed, while other cookies "survive" when the browser is closed and are also available for subsequent visits by the user.

Owner, rights of the interested party and other information

Please refer to the Privacy Policy of this Website for any information required by articles 13 and 14 of Regulation (EU) 2016/679 (GDPR), such as the details of the Data Controller and the Data Protection Officer where appointed, or the purposes of data processing and the mandatory or optional nature of providing personal data with the resulting consequences of any refusal, or the duration of data retention, or the rights of the interested party as well as the complaint procedures, and any other information on the privacy policy in general as implemented by the Data


Utilizzando il sito, accetti l'utilizzo dei cookie da parte nostra. maggiori informazioni

Questo sito utilizza i cookie per fornire la migliore esperienza di navigazione possibile. Continuando a utilizzare questo sito senza modificare le impostazioni dei cookie o cliccando su "Accetta" permetti il loro utilizzo.